How To Choose The Best Service Company For You
Whether you’ve got an issue with your refrigerator, cooktop or oven, or your air conditioning unit, you need to find a company that you can trust to get the job done right, on-time, and without charging you an arm and a leg.
But the sad truth is that there are dozens of repair companies out there that have their best interest in mind far before yours.
So with that in mind, we’ve put together the following blog post on the most important factors to consider when shopping around for an appliance repair company in Orange County.
Knowledge And Experience
Would you let a first-year nursing student perform open-heart surgery on you? Of course, you wouldn’t. So why would you let a brand new company or contractor with zero experience into your home to fix your broken appliances?
When shopping around for a good appliance repair company in Orange County, it’s important to find a company that has the right knowledge and experience in order to get the job done right.
So before hiring anybody, make sure to take the time to learn about how long your appliance repair company has been in business and what services they provide.
And don’t be afraid to call them and quiz them about their experience.
The sad truth is that many companies will lie about their years of experience. But by calling them up, and asking them questions about their products or services, you’ll be able to get a better idea if they’re, in fact, as knowledgeable as they claim.
If they’re able to answer all of your questions professionally and efficiently, they’re likely knowledgeable about the services they offer. On the other hand, if the voice on the other side of the phone stammers and has trouble giving you a clear answer, you might want to try calling another company.
When looking for any type of new company to deal with, the single most important factor to consider is what their previous customers have had to say about them.
To find customer reviews, you can browse Google or other popular websites such as Yelp.com.
Although many companies might have reviews directly on their website, you don’t have any way of knowing if these are real authentic reviews, or if they’ve simply been put there by the company themselves to help improve the way they look online.
That’s why we recommend using Google or Yelp for reading customer reviews and learning more about whether or not a company is worth giving a call.
At the same time, it’s important to understand that it’s impossible to keep every customer happy, all of the time. So don’t be alarmed if you see one of two sub-par reviews. On the other hand, if every single review a company has is negative, then you might want to avoid dealing with the company.
Pricing And Guarantee
It might be obvious to say, but not every company is going to offer appliance repair at the same prices. That’s why it’s crucial to take your time and shop around before deciding on any one company to deal with.
Of course, you want to have your oven repaired as quickly as possible. But if you hire the first company on Google, there’s a good chance that you won’t be getting the best possible price on the job.
Plus, by shopping around and asking different companies for quotes, you’ll be able to use these estimates to your advantage and see if one company is willing to give you a better price.
For instance, let’s say that you’ve gotten a quote saying that it’ll cost you $100 to repair your fridge. When you call the next company, if their estimate is higher, you can tell them that the first company you spoke to gave you a $100 estimate.
This won’t work all the time, but in some cases, they might be willing to offer an even price in order to get your service.
Also, don’t be afraid to ask prospective companies about any warranties or guarantees they may offer.
You obviously don’t want to have to call a repairman every few weeks to fix your appliance. So make sure to look for a company that’s going to stand behind their work and come back to fix any work they’ve done at no cost to you.
Friendly, Approachable Service
Finally, make sure to look for an appliance repair company in Orange County that’s going to offer friendly, approachable service.
So when calling around for estimates, make sure to note how the representative acted on the phone. If they seem rushed and don’t really seem to care about your problem, it’s likely a good indication of the service you’ll get when their technician shows up at your house.
On the other hand, if the representative is friendly, and seems to genuinely care, then the company might be worth looking into further.